よくあるご質問

様々なタイプの自転車に合わせて、複数のSteadyrackを開発しました。ラックのマウントブラケットはすべて同じですが、アームの長さと幅を変えて、さまざまな自転車のサイズに対応しています。ご自身の自転車に合ったSteadyrackを見つけるには、以下のページをご覧ください。製品紹介のページで、自転車の正確なサイズの測り方をご確認ください。

ステディラックを使えば、自転車を持ち上げたり、曲げたりする必要はありません。後ろブレーキをかけ、ハンドルを握って後方に歩くだけで、自転車を後輪に乗せることができます。重い自転車をeBike Rackに乗せるデモンストレーションをご覧ください。

5つのラックすべてが、左右に最大160度まで回転します。

The rear wheel rest/bracket is designed to prevent the bike from swinging from side to side when pivoting a bike in the rack. This keeps bikes safe and secure and eliminates damage to the wall. Your tyre is only required to have partial contact with the rest for it to perform its function. Simply place the rear wheel to the side you wish to pivot the bike.
It works universally with all tyre widths, including fat tyres. Narrow tyres will generally sit deeper in the bracket (more than wide tyres).

ステディラックに自転車を吊るすことで、フレームやフォーク、ホイールにダメージを与えることはありません。自転車のフレームはラックに接触せず、フロントタイヤだけがスチール製のアームに支えられています。

Steadyrack are assembled using a specific tension for the nuts that hold the central spine to the top and bottom mounting brackets. (torque setting = 5nM) This setting is designed to give sufficient tension to the pivot to ensure bikes can be loaded on any angle without the rack moving around too much. When you remove the 2 plastic caps from the top and bottom the nuts are exposed. You can loosen both nuts and it will free up the rack more and equally you can tighten them to lock the rack into position. We recommend you maintain them so the racks are stiff but can still be pivoted.
The rack can be quite stiff when you use it for the first few times then it loosens up a bit. This is due to the type of fiber washers we use to assist with the stiffening effect.

The racks are designed to cover a wide range of tyre widths. Some wider tyres will fit tightly in between the arms of the rack. As long as you can still release them by pulling on the handlebars with minimal force it's fine. It actually helps to ensure the bikes can't be easily dislodged. If you find you have to use excessive force to remove the bike you may need to change to a larger version of the racks.

No, it's not possible to lock the rack solid in one position. You can tighten the nuts sufficiently that the rack will be very hard to pivot which will effectively hold it in the one position. To do this you need to remove the 2 plastic mounting bracket covers (end caps) and tightening the 2 nuts that attach the central pivot bar to the mounting brackets. We recommend you check your fixings to your wall carefully and make sure they are very secure if you do this as any pressure sideways will put extreme pressure on the mounting brackets fixings.

No, you can load and unload the bike at any angle provided that the central pivot bar nuts are set to the factory setting of 5nM.

It really depends on the width of your handlebars and the pedals. It will fold until the handlebars touch the wall but not quite 90 degrees or flat to the wall. For a normal road bike bar, we would allow about 400mm or around 16 inches, and for a MTB with wider bars probably around 1m or 39 inches (give or take).

Steadyrackを使って自転車を垂直に収納することで、自転車を各方向に160度まで回転させ、壁に近づけることができるようになります。これにより、床面積を節約できるだけでなく、狭い場所で広めにスペースを確保できるので、車とスペースを共有する場合に役立ちます。ラックを左右に回転できることはアームのデザインとも相まって、他の製品よりもはるかに優れた設置場所の柔軟性とスペースの節約を可能にします。Steadyracksの特許取得済みの革新的なデザインは、貴重なフロアスペースをより多く節約するのに役立ち、各ラックの間隔を350mm程度にすることで、ほぼすべての壁に取り付けることができます。回転/ピボット式のため、Steadyrackでは自転車を重ねて収納することができ、使用しないときはアームを折りたたむだけで、さらに広いスペースを確保することができます。

The Steadyrack won’t work with a rear wheel because of the derailleur and gears.  One of the main features is the way you roll your bike in and out; you don’t use a lifting action so you can do away with hooks. It’s very easy to balance the bike on the back wheel and push forward until the front tire engages and then it just rolls up and drops into the 2 v shaped cradling points. The bike is then resting on a cushioned tire not hanging by a hook.

We’ve listened to your feedback, and we now have a new and improved design for our Rear Tyre Rests, including a larger Rear Tyre Rest for Fat Rack. The Rear Tyre Rests are now available in three different sizes: Small, Medium and Large. The Small Tyre Rest is compatible with bikes stored in the Classic Rack and Fender Rack. The Medium Tyre Rest is compatible with bikes stored in the Mountain Bike Rack and eBike Rack. The Large Tyre Rest is compatible with bikes stored in the Fat Rack.

申し訳ございませんが、現在、お客様のタイヤサイズに適合し、フェンダーや泥除けも装着できるようなソリューションはございません。フロントアクスルに金属棒で接続されていないクリップオン式の泥除け・フェンダーであれば、ファットラックで問題なく使用できます。

Steadyrack Classic, Fat, Fender, Mountain Bike, and eBike Racks all come in Black only. However, you can customise your racks with our End Caps, which come in red, blue, green, yellow, orange and grey. Watch our End Cap installation video here.

Yes - all our racks are compatible with most types of locks, including chain, cable and D-locks. We have introduced a lock bracket and D lock and cable which is available for purchase on our website. It is also important that you do not rely on the rack arms, as the bolts holding these to the rack frame can be undone.

Great question! The best process is to put the rear brake on and walk backwards to raise the bike up onto the rear tyre. This ensures that there is minimal effort used and absolutely no lifting required.

ステディラックは、自転車を持ち上げずに収納できる究極のソリューションとして設計されているので、ステディラックに自転車を収納しても、腰に負担がかからないので安心です。持ち上げないデザインなので、重いバイクも簡単に収納できます。ステディラックの利点について、詳しくはこちらをご覧ください。

フェンダーや泥除け付きの重い電動アシスト自転車の保管に最適なeBikeラックがあります。

The Fender Racks will suit exactly the same bikes as the Classic Rack except the Fender rack will also work with bikes that have fenders or mudguards, whereas the Classic is only suitable for bikes without fenders and mudguards. The Fender rack will also only accommodate for bikes up to 25kg/55lbs.

Due to the small space between the front tyre and the down tube on TT bikes you would need a Fender Rack or eBike Rack.

Unfortunately, any wheels that are less than 16" in diameter will not fit in any of our Steadyracks. If you store a bike with smaller wheels, you risk not having the tyre come into contact with the two V-shaped cradling points, meaning the fork will rest on the rack before the tyre.

We found some success with placing Velcro straps on the bottom arm to shorten the distance between the 2 points, however the bikes are not as stable, and you would need to strap the wheel to the upper arm of the rack with Velcro as well.

Some of the newer plus size MTB tyres have extra-large shoulder lugs (tread) which take the overall width past the actual measurement marked on the sidewall. If your tyres have extra wide lugs you can still work to our sizes in our guide but it will be a tighter fit and will mean you have to push it into the rack and pull harder on the bike to dislodge it when you remove it. So yes it should fit in a mountain bike rack but will be a firm fit. If you don’t want to do that you should go to the next size up to the Fat Rack. The bike will sit nicely in the rack but the front wheel may fall to one side slightly due to the larger gap but it will be very easy to unload.

We don’t recommend exceeding the set weight limits for each rack. The extra weight and force of rolling a heavier bike onto the Fender Rack could possibly cause the arms to bend. Working to the weights outlined for each rack will remove any possibility of damaging the rack or your bike. If your bike is heavier and has fenders or mudguards, check out our eBike Rack.

We have 5 models to suit a wide variety of bikes. The best model for your bike depends on the wheel rim diameter and tyre width of your front wheel. Please visit our website to work out which rack you need.

We do not recommend storing bikes with wheels less than 16” in diameter in our racks. If you store a bike with smaller wheels, you risk not having the tyre come into contact with the two V-shaped cradling points, meaning the fork will rest on the rack before the tyre.

We found some success with placing Velcro straps on the bottom arm to shorten the distance between the 2 points, however the bikes are not as stable, and you would need to strap the wheel to the upper arm of the rack with Velcro as well.

Yes! This is a common concern for many bike owners with these types of brakes and suspension. When your bike is hung up vertically, the fluid in your forks will run towards the seals and keep them lubricated. This will prolong their use, so it's actually good for your bike and forks to hang it vertically on our bike racks. If you have hydraulic brakes on your bike the fluid will run down when the bike is hung, so we advise pumping the brakes a few times when you take the bike off the rack if it's been there for a while. The shocks shouldn't leak when the bike is hung up, however if they do it's a good indication that the seals may need replacing. Read our blog post for more information about storing bikes with hydraulic brakes in Steadyracks.

One of the main features of our design is the fact that it is the most suitable rack for carbon wheels. There is less pressure on the bike than riding it and it is certainly better than hooks. The wheel is cradled between the 2 v shaped cradling points created when the arms are folded down and the tire cushions the wheel and bike. There should be absolutely no need to do any maintenance on your rims or wheels if you use a Steadyrack.

Steadyracks are actually the perfect solution for storing carbon frame bikes and wheelsets! This is because our racks cradle the whole front wheel tyre, meaning there is no direct contact with the wheelset or bike frame. Additionally, there is less risk of damage from and to surrounding bikes as the racks are made to pivot and are hung by rolling the bike into the cradle instead of lifting the bike onto a hook.

Our MTB rack is wider and longer to accommodate the larger tyres on mountain bikes, however your 1.75 inch tyres will still sit securely in the MTB rack. You'll find there's some slight movement of the bike within the rack due to the rack being larger than the Classic Rack, however the bike is still completely secure within the MTB rack if you wish to use that one.

Our locks and cables are designed to deter opportunistic theft. If they are used in unattended highly visible private or public spaces they will not be effective at preventing theft by a professional with sophisticated tools or equipment. Where possible the included D Lock should also be looped through the bike’s wheel and the rack to further deter thieves. For further security, you can visit your local hardware store to source tamper proof bolts to install your rack.

We do not recommend leaving your bikes unattended or within easy reach in full public view even when locked, as it is almost impossible to prevent brazen professional theft from occurring. We also recommend not showing your bikes home location when recording rides using tracking apps or GPS apps. If you do want to share your home location make sure only you and your trusted friends can see your posts as thieves have become more sophisticated, following your posts to locate your bikes and using technology to mimic your door access and stealing bikes from inside garages and homes when you are not at home.

デザインガイドとスペーシングガイドは、当社のウェブサイトからダウンロードすることができます。

各ラックには以下が付属しています。

• プラスチック製のリアホイールレスト／ブラケット1個。リアホイールの軸に合わせて壁に固定します（詳しくは取り付け手順と動画をご覧ください）。
• 4x bolts and 4 x wall anchors/plugs for installing the rack (the wall anchors/plugs are for masonry use only).
• 2x smaller screws and 2 x anchors/plugs for the rear tyre rest/bracket (the wall anchors/plugs are for masonry use only).
• 取り付け手順
• 1年間の無料保証
  

There are four mounting holes on each mounting plate. You should only use two of these holes to fix your rack to the wall or frame. The two vertically aligned holes are for fixing to studs and the two horizontal aligned holes are for fixing into masonry.

ラックの配置は、床面積を節約したいのか、壁面積を節約したいのか、あるいはその両方を確保したいのかによって異なります。そこで、「壁面配置ガイド」を作成しました。

フロアスペースの節約 

床面積を節約したい場合は、ラックとラックの間隔を広げ、ピボットを利用して壁際に折りたたむ必要があります。また、折りたたんだときに隣のラックに自転車が接触しないよう、できるだけ間隔をあけて設置することをお勧めします。 

壁面スペースの節約 

壁のスペースを節約したい場合は、ラックとラックを近づけて取り付けることができます。ただし、互いが近ければ近いほど、左右どちらの側にも、自転車をピボットできる範囲が狭くなります。また、ハンドルがお互いに接触しないように、高さをずらす必要があるかもしれません（1つは上、もう1つは下）。私たちのデザインの良いところは、自転車を350mmまで近づけることができ、場合によってはさらに近づけても、自転車を左右にピボットさせてアクセスするスペースを作ることができることです。

両方を節約

私たちは、ラックの高さをすべて同じにして、600mm（2フィート）ほど離すことで、その両方の効果が得られることを発見しました。自転車は重ねて折りたたむことができますが、フロアスペースへの出っ張りは、直角の場合の半分程度で済みます。そのため、自転車と一緒に車を駐車スペースに入れることができる場合もあります。

あくまでも目安ですので、自転車のサイズ、ハンドルの種類や幅、壁や床のスペースなどを確認することをおすすめします。スペーシングの詳細については、「壁面配置ガイド」のページをご覧ください。

All Steadyracks are supplied with M8 Hex bolts and 10mm x 50mm masonry wall plugs for the racks and M6 screws and8mm x 35mm masonry wall plugs for the rear tyre rest. Wall plugs are for masonry use only. You will require a 10mm masonry drill bit for the 10mm wall plug, and an 8mm masonry drill bit for the 8mm wall plug.

Please visit our Installation Advice page for detailed instructions.

As metric fixings don't always have an exact drill bit size match in various regions, if you are unsure we advise you to take the wall plugs provided with your rack to your local hardware store or expert, and ask them for the right size drill bit for your equipment and installation.
Please keep in mind you will need a different size for the rear tyre rest.

It is recommended that you use all four M8 screws, and both M6 screws. Each Steadyrack comes with 4x bolts and plugs for installing the rack and 2x smaller screws and plugs for the rear tyre rest. There are four mounting holes on each mounting plate and you will only need to use two of these holes to fix your rack to the wall or frame. The two vertically aligned holes are for fixing to studs and the two horizontally aligned holes are for fixing into masonry or other solid surfaces. Steadyracks cannot be fixed to any fragile surface including drywall, gyprock, plasterboard etc. They must be fixed to structurally sound surfaces capable of taking the weight of the bike and rack. Visit our Installation advice page for detailed instructions.

As long as the door is solid and not hollow then yes and the fixings provided are suitable to install on to a solid timber door.

You can fix rails across the studs at your preferred mounting height and then you can space your racks along the rails. Another option is to fix a sheet of plywood (10-13mm, or 1/2 inch thick) across the top of your wall lining or studs and then screw your racks to the ply in the exact location you want them.

No.
Steadyracks can be installed into any structurally sound vertical surface.
It is NOT recommended that you install Steadyracks into Plasterboard or Drywall (also known as Gyprock). Fixing to Drywall, Plasterboard or Gyprock alone voids our warranty. Your racks must always be fixed to a suitable structural material capable of supporting the weight of the rack and the bike. The wall plugs/anchors supplied are for masonry use only.

Steadyracks can be installed into any structurally sound vertical surface. Fixings are provides for installing to Timber or Masonry (brick/concrete). If you wish to install the rack to any other type of surface - such as steel you will need to purchase additional fixings.
It is NOT recommended that you install Steadyracks into Plasterboard or Drywall (also known as Gyprock). Fixing to Drywall, Plasterboard or Gyprock alone voids our warranty. Your racks must always be fixed to a suitable structural material capable of supporting the weight of the rack and the bike.

Steadyrackの自転車ラックには、リアホイールブラケット／レストを取り付けることをお勧めしますが、事情により取り付けられない場合でも、ラックは必要な性能を発揮します。レストがないと後輪がいつもより動くように感じるかもしれませんが、必ず取り付けなければならないわけではありません。

Ideally no. The bike should be suspended above the floor to allow it to freely pivot. Bikes will come in different lengths and therefore different mounting heights which is why we suggest measuring your bikes first by following our installation guide. Refer to our installation instructions for how to work out your optimum mounting height.

All bikes will vary in their ideal mounting height. Refer to our installation guide for how to work out your optimum mounting height.

If you install your racks anywhere they will be directly exposed to the elements including anywhere outside it will void our warranty. They will show signs of rusting and the metal will become dull over time however the functionality won’t be affected at all provided our regular care and maintenance instructions are followed. The plastic is UV treated and should not change appearance as long as it’s not in direct sunlight.

Using Steadyracks to transport bikes is possible, however, it will void the warranty of the rack if done. If you decide to proceed with using the racks to transport bikes, the bikes must be tied to the racks using velcro straps or similar, to prevent excessive load being placed on the rack during transit. If the bikes bounce up and down when stored in the rack, this can cause the arms to bend and bike to dislodge.

The two vertical holes are for timber installation and the two horizontal holes are for masonry installation.

It is possible to install a tandem bike in a Steadyrack. However, the rack will need to be mounted higher to allow for the length of the tandem bike. You also need to ensure that the tandem bike doesn't exceed the maximum weight limit of the rack you have chosen. Please note, it can be more difficult to mount a tandem rack in a Steadyrack due to the length of the bike.

Installing your Steadyrack using tamper proof bolts will provide a higher degree of security to prevent theft. We have also introduced a lock bracket and D lock and cable which is available for purchase here. It is also important that you do not rely on the rack arms, as the bolts holding these to the rack frame can be undone. We also recommend not leaving bikes in out of the way public or vulnerable places even when locked as it is almost impossible to prevent a professional thief from stealing a bike using cordless power tools.

Yes the Australian standards are 400mm centres for dynamic racks which ours are. Our spacing recommendations are not designed to comply with any standards or regulatory requirements in any country. These are a global recommendation based on the optimum spacing for our products without sacrificing any of the functionality, features or ease of use of our design. Even though our recommendations may outperform some design regulations and standards they are not a substitute or accredited variation to any standards. If standards or regulations exist it’s advisable to check the requirements in a specific location first to ensure the design of the installation meets those standards.

No the racks are not made from stainless steel. The steel is a high quality coated carbon steel and is chrome plated.

Our racks are made from high quality coated carbon steel, while our plastic housing is made from a tough, impact resilient plastic.

Our racks are not made from recycled products, however, all of our racks are made from recyclable materials as well as all of our packaging.

Our preference would be to manufacture in our home country Australia however we are not able to produce our products cost effectively here. Even though we don’t manufacture at home we are employing staff, consultants, and service providers in many countries including our headquarters in Australia; if it weren’t for our Chinese factory we would not have a business and we would not be employing anyone.  

Yes – the warranty lasts for a period of five years effective from the purchasing date. Please read our warranty page on our website for full information.

We work hard to ensure that Steadyrack is manufactured to the highest standard. However if you find a fault or you are dissatisfied with your Steadyrack for any reasons, please visit our website to complete our returns form.
If you change your mind, you have 30 days to return your Steadyrack products in new, unmounted condition. Please note, any return shipping costs must be covered by the customer as agreed to in the terms and conditions when purchasing on our website.

返品は、ヨーロッパ、イギリス、カナダ、アメリカ、オーストラリアにある当社の倉庫で受け付けます（当社の返品ポリシーに従ったもの）。

一度処理された注文はキャンセルすることができず、代わりに返品ポリシーに従ってSteadyrackに商品を返送する必要があります。 

買主は、売主の書面による事前承諾がある場合を除き、売主への発注を中断することはできません。ただし、買主は、かかる中断またはキャンセルにより発生したすべての損失（すべての付随的および派生的損害とそこから生じる費用を含むがこれに限らない）を売主に弁済する場合に限り、その限りではない。買い手からの注文の一時停止またはキャンセルの指示は、買い手が損失、費用、その他の損害に対して直ちに責任を負うことになり、否認として扱われる場合があります。

It isn’t uncommon for couriers to split parcels into different consignments if there is more than one carton in a shipment. Your shipment has in this instance. The second consignment of your shipment will be delivered 1-2 business days after the first. If you still have not received your final shipment, please contact Steadyrack Support and we will endeavour to resolve the issue for you.

Please send an email to support@steadyrack.com and we will be able to provide you with information about any dealers near you. 

We can ship products anywhere in the world. If your city/country is not listed on our site please contact support@steadyrack.com with your details and we can arrange a shipping quote for you. 

私たちは、遠く離れた家庭や企業にできるだけ早く私たちの自転車ラックを出荷するために、世界中に配置された倉庫を持っています。ヨーロッパ、イギリス、カナダ、アメリカ、オーストラリアから発送しています。発送までの所要時間や、お住まいの国が送料無料の対象かどうかについては、こちらをご覧ください。

Shipping times and deliveries vary depending on your country, region and location. Your estimated shipping delivery time will show at the checkout. However, please keep in mind that these may not take into account courier operating days, public holidays and other delivery variables. Once you have placed your order online, it can take from 1 – 3 business days to process your order.

Please visit our Dealer or Distributor page and complete the form and one of our sales team members will be in touch shortly.

The reason you have received two different models, is because we recently made a slight tweak from the V-shape to the U-shape. This is a completely aesthetic tweak and both rear tyre rests that you received are functionable. The V-shape has been discontinued, so if you wish to replace them with the U-shape rest, then we are happy to offer you the new U-shape rest valued at $9.99, free of charge, if you are happy to cover the shipping costs.

No, this is a prototype that is still in a research and development stage.

当社のラックは、安全な環境にあって風雨に直接さらされない駐車場のある集合住宅に最適です。

Yes, you can find a wide variety of spare parts available to purchase on our website. If you have any further enquiries, please send an email to support@steadyrack.com and we will be able to provide you with information about parts.

As we use a higher grade of plastic the plastic components of our racks can withstand temperatures within the range of -20 degrees to 70 degrees celcius

Our racks are made to be used under full cover; garages, sheds, or even indoors. Providing that your rack is installed under full cover, it is suitable for coastal conditions. It is recommended that if installing your Steadyrack in coastal conditions that you regularly clean your rack with warm, soapy water to remove any salt build-up which can cause corrosion. Ensure to dry the rack completely after cleaning. Care and maintanence instructions can be found on the installation instructions and on our website. Disclaimer; If you install your racks anywhere they will be directly exposed to the elements including anywhere outside it will void our warranty.

We understand the price can be prohibitive, however our price is as it is for two reasons. The first is that we genuinely believe it reflects the quality and innovation behind our product, and the second is that once you buy a Steadyrack, you have it for life as it is over engineered and built to last (likely longer than your bike!).

Forward your request to partnerships@steadyrack.com and we will be in touch with you shortly.